Honest Care Services is a newly registered domiciliary care agency rated Good across all five key questions at its first inspection in February 2023. The registered manager, who was the sole carer for 2 children at the time, demonstrated strong safeguarding awareness, person-centred practice, and appropriate governance systems, with consistently positive feedback from parents.
Strengths
· Risk assessments were in place covering distressed behaviours, continence needs, fire and tripping risks, protecting children from avoidable harm.
· Parents reported the registered manager was kind, caring, and competent: 'I know my child is 100% safe with the manager.'
· Care plans fully detailed children's personal history, interests and hobbies to support personalised care.
· Auditing systems and checks were in place covering care records, call times and staff recruitment.
· The registered manager held membership of a registered managers forum to support continuous learning and challenge.
Quality-Statement breakdown (23)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
safe: Using medicines safelyGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Promoting a positive cultureGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood