Slough Crossroads – Caring for Carers received a Good rating across all five key questions at its March 2016 inspection, with no regulatory breaches identified. The service demonstrated robust safeguarding, person-centred care planning, well-supported staff, and effective governance systems.
Strengths
· People felt safe and were positive about staff capability; robust safeguarding training and procedures in place.
· Strong recruitment processes including DBS checks, conduct and health checks for all prospective staff.
· Staff received appropriate training including dementia awareness, palliative care, MCA, medicines and food hygiene.
· Care plans were detailed, person-centred and regularly reviewed; people were involved in decisions about their care.
· High satisfaction rates: over half of survey respondents rated the service ten out of ten in 2015.
Slough Crossroads - Caring for Carers is a small domiciliary care agency rated Good across all five key questions at its March 2019 inspection. The service demonstrated safe, person-centred care delivery with consistent staffing, effective partnership working, and strong leadership promoting an open and learning culture.
Strengths
· Consistent, punctual staff who alerted people if delays occurred, with relatives praising timekeeping
· Person-centred care plans reflecting individual needs, preferences, cultural and religious requirements
· Safe recruitment practices with relevant checks completed before staff worked with people
· Medicines managed safely by trained and competent staff with completed MAR charts
· Strong partnership working with health and social care professionals for coordinated support