Circle of Care, a small domiciliary care agency supporting two end-of-life clients, improved its overall rating from Requires Improvement to Good following a focused inspection of the Safe and Well-Led key questions. The service demonstrated effective safeguarding, risk management, safe recruitment, and governance systems, with only a minor concern noted around inconsistent identification of the registered manager across documentation.
Concerns (1)
minorGovernance: “not all knew who the registered manager was. We were provided with different names for staff managing the service and care documents sent contained details for another location”
Strengths
· People and relatives confirmed they felt safe and staff understood how to recognise and report abuse
· Risks were assessed and managed effectively, including input from community dietitian for choking risks
· Safe recruitment practices including DBS checks and reference verification
· Medicines managed safely with auditing of administration records and staff competency assessments
· Staff completed infection prevention and control training and used appropriate PPE