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Our assessment was carried out between 20 August and 21 October 2025. Our site visits took place on 27 August and 7 October 2025. This assessment included more than one Assessment Service Group (ASG). Separate judgements and ratings have been applied for each ASG assessed. The service offers personalised support, helping people live as independently as possible in their own homes. CQC only inspects where people receive personal care. For these people, we also consider any wider social care provided. Burnside Court and Heysham Gardens are the names of the homecare and extra care sites operated under the registered location of Creative Support – Carlisle Services. At the time of the inspection 38 people were receiving personal care. We spoke with 12 people who were using the service and 13 family members. The assessment was triggered due to aged rating. There was an interim registered manager in place. The registered manager was also responsible for a service in Bolton and managed the working week between both services. There were processes in place for the deputy manager and scheme coordinator to support the staff team daily. This was with additional support from senior managers; however, we found an overall lack of support and oversight by the registered manager due to the distance and commitments to their permanent role. Whilst visiting professionals commented positively on the care staff provided, they also expressed concern at the lack of management support and oversight. Staff had a good understanding of people and were able to mitigate known risks. While the provider had systems in place for responding to incidents and accidents, some staff, families and healthcare professionals felt that they had not always been fully involved or assured that processes had been followed. The provider had already undertaken steps to improve communications. Care plans were person centred and detailed. Staff completed pre-assessments and risk assessments were in place. The staff team promoted and encouraged activities that achieved good outcomes and improved people’s quality of life. They were caring, kind and compassionate and promoted people’s dignity. They discussed people’s plans for the futureand documented their preferences.
npm run etl:reports -- --location 1-1353553250This assessment was carried out between 20 August and 21 October 2025. Site visits took place on 27 August and 7 October 2025. This assessment included more than one Assessment Service Group (ASG). Separate judgements and ratings have been applied for each ASG assessed. It was the first inspection of Creative Support – Carlisle Services, which is a supported living service registered to provide personal care. The service offers personalised support, helping people live as independently as possible in their own homes. CQC only inspects where people receive personal care. For these people, we also consider any wider social care provided. Edenvale is the name of the supported living service in which 3 people were supported with personal care. We spoke with these 3 people. As part of our overall inspection of Creative Support – Carlisle Services, including the homecare ASG and supported living service combined, we spoke with 12 people who were using the service and 13 family members. We spoke with various staff members and healthcare professionals too. This was the first inspection of this service, meaning there was no previous CQC rating. There was an interim registered manager in place. The registered manager was also responsible for a service in Bolton and managed the working week between both services. There were processes in place for a local management team to support the staff team day to day however, we found an overall lack of support and oversight by the registered manager due to the distance and commitments to their permanent role. Whilst visiting professionals commented positively on the care staff provided, they also expressed concern at the lack of management support and oversight. Staff had a good understanding of people and were able to mitigate known risks. However, while staff, relatives, and healthcare professionals confirmed that the provider had systems and processes in place for responding to incidents and accidents, they were not always involved in these processes or fully assured that they were consistently followed. Additionally, learning from incidents was not always shared effectively. Staff did not always receive regular supervision and support. Care plans were person centred and detailed. Staff completed pre-assessments and risk assessments were in place. The staff team promoted and encouraged activities that achieved good outcomes and improved people’s quality of life. They were caring, kind and compassionate and promoted people’s dignity. They discussed people’s plans for the future and documented their preferences.
npm run etl:reports -- --location 1-1353553250.npm run etl:reports -- --location 1-1353553250.npm run etl:reports -- --location 1-1353553250.