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Date of Assessment: 11 December 2026 to 28 January 2026. East Midlands Care Agency Services Ltd (EMCAS) provides care and support for people in their own homes. Not everyone using the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of our inspection, the regulated activity of personal care was being provided to 39 people living in their own homes. This was the first inspection of the service. We considered how well the provider ensured people received safe, person-centred and dignified care, supported by appropriate staffing levels, governance systems and a positive organisational culture.-centred and dignified care, supported by appropriate staffing levels, governance systems and a positive organisational culture. The assessment identified multiple areas of strong practice across all domains. Care was delivered in a way that reflected current best practice and recognised professional guidance. People were valued, listened to and supported by committed, compassionate staff. People and relatives shared numerous positive examples of how care had improved their wellbeing, confidence and independence. Staff collaborated effectively with professionals, relatives and the office team to ensure safe and timely decision making. People were supported to provide informed consent and staff communicated clearly and respectfully. Care plans accurately reflected people’s needs and preferences, although some required strengthening where information was not consistently updated. People were supported to provide informed consent and staff communicated clearly and respectfully. Care plans accurately reflected people’s needs and preferences, although some required strengthening where information was not consistently updated. Staff were safely recruited, well trained and generally competent in their roles. A supportive culture was evident, with staff describing strong teamwork and accessible leadership. One staff member told us, “Management are always available and very supportive.” The provider demonstrated a commitment to continuous improvement, although governance processes such as care plan audits and archiving records required more consistent oversight.
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