Awesome Healthcare Basingstoke achieved a Good rating across all five key questions on its first inspection, with people and relatives reporting high satisfaction with kind, consistent, and personalised care. Minor recording issues around staff conduct history and MCA documentation were identified but promptly rectified by the provider with no evidence of negative impact on people.
Concerns (2)
minor
Record keeping
: “One staff recruitment record did not include evidence of their satisfactory conduct in previous employment in health or social care, this was raised with the provider.”
minorConsent / capacity: “We identified an issue with how clearly these decisions were recorded electronically...introduced the local authority MCA template to ensure the outcome of MCA assessments and best interest decisions were more clearly documented.”
Strengths
· Robust recruitment processes including DBS checks and right-to-work verification, with prompt corrective action taken when gaps were identified.
· Sufficient staffing levels with electronic monitoring of call arrivals and departures; people and relatives were happy with timing and duration of care calls.
· Staff trained in medicines administration with competency assessed every 6 months and electronic records monitored and audited.
· People received personalised, person-centred care with care plans reflecting wishes, preferences, protected characteristics and communication needs.
· Strong positive feedback from people and relatives about staff kindness, dignity, and consistency of care staff assigned to them.