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International Care Limited is a domiciliary care agency providing support with personal care to people living in their own homes. At the time of our inspection 5 people were receiving support with personal care. This is the first time CQC has carried out an inspection of this service. We undertook an announced inspection visit to the service on 31 July 2025 where we met with the registered manager and one of the company directors. We subsequently carried out telephone interviews with people who used the service and staff and contacted 1 person by email. We have undertaken a comprehensive inspection which means we have reviewed all 33 quality statements. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led, leading to a good overall rating for the service. Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and robust staff recruitment practices were in place. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support was person centred. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff and people who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
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