3BN Care Ltd, a small domiciliary care agency in Corby supporting 10 people, received a Good rating across all five key questions at its first inspection in June–July 2023. The service demonstrated safe, person-centred care delivery, effective governance, a well-trained and stable staff team, and a positive, open culture led by an approachable and committed registered manager.
Strengths
· People reported feeling safe and staff demonstrated consistent, reliable attendance, often staying longer than scheduled.
· Safe recruitment practices in place including DBS checks, ID checks, and employment references.
· Medicines administered safely with accurate MAR records, staff competency assessments, and medicine administration audits.
· Staff received induction, ongoing training, regular supervisions, and direct observations.
· Care plans were person-centred, regularly reviewed, and co-produced with people and relatives.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood