Bluebird Care (Manchester North and Salford) received a Good rating across all five key questions at its first inspection in April 2023, supporting 6 people with personal care in their own homes. The service demonstrated strong person-centred practice, safe medication management, consistent staffing, and effective multi-agency working with no areas of concern identified.
Strengths
· Consistent staff assigned to each person, enabling strong knowledge of individual needs and reliable, punctual visit attendance
· Electronic MAR system with alerts for missed medication administration, supported by monthly audits
· Positive feedback from people, relatives, staff and case managers about responsiveness, communication and person-centred care
· Safe recruitment practices with all pre-employment checks completed before staff started
· Strong management support for staff following incidents, with hands-on registered manager and nominated individual
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough; Supporting people to live healthier lives and access healthcareGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performanceGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood