moderate“Records for one person showed variations in who administered the medicines with no clear instructions around this.”
moderate“Daily records completed by staff did not show this happened consistently. Staff told us they applied a moisturising cream when needed.”
record keeping
1 finding
moderate“guidance records for staff were not sufficiently detailed to ensure a consistent and safe approach by staff when supporting people's needs.”
governance
1 finding
moderate“Audit checks of records including care records, recruitment records and medicine records had not identified areas needing further action we had found.”
staff competency
1 finding
moderate“some checks had not been fully completed before staff had started to work with people.”
care planning
1 finding
moderate“One person had a longstanding health condition...not reflected in a risk assessment to help guide staff.”