minor“For one person, we read that on occasion medicines were crushed...There was no documented confirmation of the pharmacist discussion.”
staffing levels
1 finding
minor“Registered managers told us that staffing and recruitment had been a challenge, as was the case generally across the social care sector.”
record keeping
1 finding
minor“One senior support worker told us how they had identified improvements were required in daily notes and were working hard to address this.”
consent capacity
1 finding
minor“The provider had recently identified a need for improvement in mental capacity assessments. The quality team had carried out training for staff in this area.”