ReadyCQC, a weekly field guide to CQC home-care regulation

ReadyCQC

criticalMissed or late visits: “Care visits were not always completed on time and staff did not always stay for the full duration of the care visits. This increased the risk of harm to people.”
criticalMedication management: “One person required a medicine to manage their pain levels to be given within a 12-hour gap, records did not confirm this was always happening.”
criticalGovernance: “Quality assurance processes had not been effective in identifying the issues found at this inspection and in driving the necessary improvements.”
criticalConsent / capacity: “Mental capacity assessments were not consistently completed. Records did not always show who was involved in the decision making and if relatives had Power of Attorney.”
moderateCare planning: “Care plans were not always complete or lacked relevant details about people's care needs.”
moderateIncident learning: “The provider was not reviewing accidents, incidents, complaints and using this information to learn lessons and avoid reoccurrence of incidents, such as late care visits.”
moderateRecord keeping: “We found several concerns around the quality and accuracy of the records. For example, in relation to risks to people's care, medication and care planning.”
moderateEnd-of-life care: “People who were in receipt of end-of-life care did not have a specific care plan for this area. Evidence reviewed did not show staff had received training.”
moderateSafeguarding: “Staff were not aware of whistleblowing procedures to follow if they needed to report concerns outside the service.”
moderateComplaints handling: “We did not find evidence that complaints received were being used to improve the service.”
minorPerson-centred care: “The leadership of the service did not implement an equality, diversity and human rights approach and people's needs were at risk of being frequently overlooked.”
minorCommunication with families: “Although a summary of a survey sent to people was provided, people and relatives told us they had not been asked to complete a survey or a questionnaire.”

Tate Care Limited

Inspection reports (1)