Homecare Domiciliary and Domestic Limited received a Good rating across all five key questions at its October 2016 inspection, with no regulatory breaches identified. The service demonstrated strong person-centred care, effective staff training and support, and robust governance and quality monitoring systems.
Strengths
· People felt safe and staff ensured they were safe and comfortable before leaving visits
· Robust recruitment process including DBS checks, references and proof of identity
· Medicines management policies in place with regular staff competency monitoring and updated training
· Staff received comprehensive induction, regular supervision, spot checks and annual appraisals
· Staff demonstrated strong understanding of Mental Capacity Act 2005 and best interest decision-making
Homecare Domiciliary and Domestic Limited received a Good rating across all five key questions at its June 2019 inspection, with 120 people using the service at the time. The service demonstrated strong person-centred care, safe medicines management, effective governance through regular audits and daily management meetings, and positive feedback from people and relatives about staff conduct and responsiveness.
Strengths
· Risks associated with people's care had been identified and managed appropriately, including pressure sore prevention and environmental risk assessments.
· Safe recruitment processes in place with DBS checks and comprehensive employment history obtained prior to commencement.
· Medicines managed safely with medication risk assessments, care plans, and monthly audits of medication administration records.
· Staff received comprehensive induction, care certificate training, regular supervision, and shadowing of experienced staff.
· People were involved in care planning decisions and care plans were regularly reviewed to reflect current needs.