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Date of on-site assessment visits: 2 February and an out of hours inspection 11 February 2026. Further review of documents took place off-site and telephone calls were made to people using the service and their relatives in the period 23 February to 27 February 2026. Trusted Care Southwest Ltd is a domiciliary care provider (home care), registered with the CQC in May 2022. At the time of assessment, the service was delivering Personal care to 45 people living in their own homes. This was the first assessment of the service since they were registered with the CQC. Following this assessment, we have rated the service good. The service received strong praise from people using it, their relatives, a stakeholder and staff. Day to day care was managed effectively, and both the provider and staff demonstrated open, inclusive values which helped build trust with those receiving support. Robust policies and procedures ensured safe medicines management, safe care in people’s homes and appropriate responses to concerns. The provider had effective systems to monitor performance and identify emerging trends. Care was delivered safely, supported by a proactive safety culture, thorough assessments and evidence based practice. Staff worked collaboratively with external professionals to ensure coordinated and responsive care planning. Safeguarding, infection control and risk management processes were well understood and consistently applied. Staff received regular supervision, training and support, and consent was always sought in line with the Mental Capacity Act.
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