Selby & District Branch (Domiciliary Care Services) provides short-term reablement support and was rated Good across all five key questions at its September 2017 inspection. The service demonstrated strong person-centred practice, effective staff training and supervision, and a collaborative integrated care approach, with only minor issues around occasional missed calls and inconsistent provision of written complaints information.
Concerns (2)
minor
Missed or late visits
: “The only complaints received in the last year were about missed calls on a couple of occasions. These were as a result of communication errors.”
minorCommunication with families: “People told us they knew how to complain, but had no cause to do so. They said they didn't think they had been given written information about this.”
Strengths
· People consistently praised staff as caring, reliable and professional, with high satisfaction across all service users spoken with.
· Staff received regular supervision, observation visits to assess competence, and annual appraisals, supported by an electronic training record system.
· Person-centred independence plans were tailored to individual rehabilitation needs, reflecting a clear reablement focus.
· Robust safeguarding systems were in place, with staff trained and knowledgeable about their responsibilities and referral processes.
· Safe recruitment practices including DBS checks and references were followed consistently.
Selby & District Branch (Domiciliary Care Services) received a Good rating across all five key questions at its announced inspection on 20 August 2015. The service demonstrated strong person-centred, reablement-focused care with robust staffing, training, governance, and quality assurance systems.
Strengths
· People felt safe and care was delivered reliably and consistently with sufficient staffing levels maintained.
· Medicines were managed safely with comprehensive training, competency observation, and a no-blame incident reporting culture.
· Staff received thorough induction, extensive ongoing training including specialist START training, and regular supervision at least every two months.
· Care was person-centred and goal-oriented, promoting independence rather than task-based delivery.
· Complaints were investigated thoroughly with written responses and reviewed for learning themes.