Right at Home (Twickenham to Weybridge) received a Good rating across all five key questions at its first inspection under the current provider, demonstrating safe, person-centred care with robust governance and a well-supported workforce. No regulatory breaches or failure themes were identified.
Strengths
· People received a reliable service from consistent staff who knew how to provide care safely, with robust risk assessments and medicines management in place.
· Staff were kind, caring and encouraged people to be as independent as possible, fostering positive relationships with people they supported.
· Thorough recruitment procedures including DBS checks, references and employment history checks ensured only suitable staff were employed.
· Staff received comprehensive induction, ongoing training including the Care Certificate, regular supervision and opportunities for further qualifications.
· Effective quality monitoring systems including regular audits, spot checks, satisfaction surveys and quarterly visits from the national office.
Quality-Statement breakdown (19)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitment; Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and support; Staff working with other agenciesGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood