minor“MAR charts demonstrated medicines were being administered however these did not fully meet best practice guidance and improvements are required.”
record keeping
1 finding
minor“We found some contradictory information in care plans and there was confusing information relating to the MCA.”
consent capacity
1 finding
minor“There was some confusing information recorded on who had legal authority to make decisions in relation to care and further improvement is required.”
communication with families
1 finding
minor“One staff member was unable to speak with us on the telephone due to their poor verbal English.”