Egeh's Care is a newly registered small domiciliary care agency rated Good across all five key questions at its first inspection in January 2023, with three people receiving personal care. The service demonstrated strong person-centred care planning, safe recruitment, effective staff training and supervision, and a well-organised governance framework with plans to develop quality assurance systems as the service grows.
Strengths
· Person-centred risk assessments linked to care plans with clear staff guidance for minimising identified risks
· Safe recruitment practices including DBS checks, references and proof of identity for all staff
· Staff received thorough induction mapped to Care Certificate standards with positive feedback from staff
· Regular supervision, spot checks and ongoing training in place to monitor staff competency and practice
· Registered manager maintained regular contact with people and relatives, fostering an open and inclusive culture
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood