moderate“People experienced delays to care delivery particularly over weekends and during evening calls.”
infection control
1 finding
moderate“People's care delivery was not consistently done in line with infection prevention and control (IPC) guidance. A small number of people said staff did not always wear masks correctly.”
staffing levels
1 finding
minor“However, staffing issues at times meant people received care from staff who did not always know them well.”
communication with families
1 finding
minor“We had some teething problems with miscommunication but when I phoned the office to tell them exactly what I expected, things were resolved.”