minor“The registered manager had a number of systems in place which were not always used fully, for example, some quality checks were a series of tick-boxes and lacked detail.”
care planning
1 finding
minor“These care plans lacked detail. For example, a care plan referred to a person using a walking aid but did not give staff any other information.”
record keeping
1 finding
minor“Many of the best quality checks were not recorded, for example a senior member of staff told us, 'We (senior staff) pop in to provide a personal touch and check they are happy.'”
safeguarding
1 finding
moderate“The registered manager was not fully clear of their duty to notify CQC as well as the local authority if they had raised a safeguarding.”
complaints handling
1 finding
minor“The registered manager had a complaints policy and systems in place to record and track complaints but were not using them effectively.”
person centred care
1 finding
minor“We had feedback from a relative that some staff rushed care. We found the registered manager was aware of this issue and was working to improve this.”