Right at Home Hillingdon & Uxbridge achieved a Good rating across all five key questions at its first CQC inspection, with strengths in cultural competency, person-centred care, safe recruitment and medicines management. Minor gaps were identified in risk assessments for two people's health conditions and end of life care record detail, both of which were promptly addressed by the nominated individual following inspection.
Concerns (2)
minor
Care planning
: “2 people had a health condition with guidance on how to manage it, but without a risk assessment in place, which meant there was a lack of information about how the condition affected people”
minorEnd-of-life care: “Records we reviewed lacked some detail around end of life care.”
Strengths
· People felt safe and were supported by consistent staff who were kind, caring and patient
· Safe recruitment practices including DBS checks, references and identity verification were followed
· Staff received appropriate training including safeguarding, medicines, infection control and end of life care
· Medicines were administered safely with monitoring audits and GP liaison where needed
· Cultural and language needs were actively considered, including matching staff who spoke people's first language