Helping Hands Enfield, a domiciliary care agency supporting 21 people, received a Good rating across all five key questions at its first inspection in May 2023. The service demonstrated safe, person-centred care with strong leadership, effective staff training and recruitment, and positive outcomes consistently reported by people and their relatives.
Strengths
· People felt safe and gave highly positive feedback about staff, with one person saying staff are 'excellent 101%'
· Robust staff recruitment with DBS checks, references, and a thorough induction including shadowing and Care Certificate completion
· Medicines management audits and competency checks carried out by registered manager to ensure safe administration
· Person-centred care plans regularly reviewed with involvement of people and relatives, accessible via electronic system
· Positive and open organisational culture with staff wellbeing calls, recognition schemes, and clear management structure
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported, respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood