Blue Angel Care Limited, a domiciliary care agency supporting 22 people, was rated Good across all five key questions at this first inspection. While some people reported inconsistent call timings and changes in carers, the registered manager had taken effective steps to improve scheduling, staffing consistency and overall quality.
Concerns (3)
moderate
Missed or late visits
: “Very often they [staff] don't turn up on time”
moderateStaffing levels: “Care calls are often late. I think staff are rushed because there doesn't appear to be enough transfer [travel] time between jobs”
minorPerson-centred care: “I have to keep getting used to different carers, I just get settled with one and they change again”
Strengths
· Effective safeguarding policies and staff training in place
· Robust risk assessments and business continuity planning
· Appropriate recruitment processes to ensure suitable staff
· Strong medicines management with clear care plans and policy
· Good infection prevention and PPE supply
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour and transparent practiceGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood
well-led: Continuous learning and improving careGood