Agacia Care Ltd received a Good rating across all five key questions at its first inspection in June 2023, demonstrating safe, person-centred care delivery with strong leadership and a committed staff team. No regulatory breaches or areas requiring improvement were identified.
Strengths
· People felt safe with the service and staff had completed safeguarding training; no missed calls reported
· Medicines managed safely with regular audits on medicine administration records and competency checks
· Person-centred care plans developed in partnership with people and relatives, reviewed regularly
· Staff described as kind, compassionate and caring; continuity of care maintained through a small consistent team
· Registered manager approachable and proactive, conducting regular quality monitoring audits and maintaining strong professional relationships