Crown46 Client Care is a newly registered domiciliary care agency that received a Good rating across all five key questions at its first inspection in February 2023, supporting one older person at the time. The service demonstrated safe, person-centred care with robust recruitment, effective governance systems, and strong alignment with MCA principles.
Strengths
· People were well matched with designated support workers, with feedback confirming comfort and satisfaction with care provision.
· Safe recruitment practices in place including references, identity checks, eligibility to work checks, and DBS checks.
· Electronic care records system capturing personalised support needs and enabling remote monitoring of care quality.
· Registered manager adhered to MCA principles, supporting the person in line with their wishes and choices.
· Comprehensive quality assurance system planned including spot checks, supervision, satisfaction surveys and regular phone calls.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood