Longevity Care – Main Office achieved a Good rating across all five key questions on its first CQC inspection, with 21 people using the service at the time. No breaches of regulation were identified; the service demonstrated safe, person-centred care with strong leadership, effective governance, and positive feedback from people, relatives, and staff.
Strengths
· People and relatives consistently reported feeling safe and well-supported by caring, punctual staff
· Medicines managed safely with staff competency regularly monitored and reviewed
· Risk assessments were personalised and tailored to individual needs, with condition-specific guidance sheets for staff
· Strong person-centred culture with staff involving people and relatives in care planning and daily decisions
· Effective use of electronic care planning system for daily oversight, including late call alerts and missed task monitoring