Quality Care of Cheadle is a homecare agency rated Good overall following a focused inspection of the Safe and Well-led key questions, with both domains maintaining their Good rating from the previous inspection. Minor concerns were noted around care plan completeness during an electronic records transition, training currency, and the robustness of quality assurance audits, prompting a recommendation to review good practice guidance.
Concerns (4)
minorCare planning: “Care plans did not always reflect all action the service had taken to manage and mitigate risk and the process of transferring records from paper care plans to an electronic care planning system was ongoing.”
minorRecord keeping: “Where concerns were raised these were followed up although records did not always robustly demonstrate this.”
minorStaff training: “Staff accessed a variety of training, but this did not always reflect current guidance around training for care staff.”
minorGovernance: “We discussed other areas where the service may want to introduce quality assurance checks to ensure a robust set of audits are in place.”
Strengths
· People felt safe and were supported by a consistent staff team who knew them well.
· Suitable recruitment processes were followed including DBS checks and character references.
· Medicines were suitably managed with records of administration and oversight systems in place.
· Staff completed infection prevention and control training and management completed spot checks.
· Management team were open and transparent, responded quickly to concerns, and maintained complaints records.