minor“Care plans did not always reflect all action the service had taken to manage and mitigate risk and the process of transferring records from paper care plans to an electronic care planning system was ongoing.”
record keeping
1 finding
minor“Where concerns were raised these were followed up although records did not always robustly demonstrate this.”
staff training
1 finding
minor“Staff accessed a variety of training, but this did not always reflect current guidance around training for care staff.”
governance
1 finding
minor“We discussed other areas where the service may want to introduce quality assurance checks to ensure a robust set of audits are in place.”