ReadyCQC, a weekly field guide to CQC home-care regulation

care planning

1 finding

moderate“some care records lacked the guidance staff needed to follow to minimise known risk. The district manager acknowledged our findings.”

infection control

1 finding

minor“some staff did not follow good infection control practice. For example, staff were observed wearing bracelets, watches and rings.”

communication with families

1 finding

minor“some people and relatives were not clear about the remit of this system [24-hour emergency response call system].”