moderate“care plans and risk assessments did not give clear and detailed instruction to staff on how to provide safe care and support”
record keeping
1 finding
moderate“application form on file for one member of staff did not record a full employment history and this had not been addressed by the provider”
medication management
1 finding
moderate“protocols for when people needed support with PRN (as required) medicines needed more detail...were also not signed or dated”
governance
1 finding
critical
“systems in place to assess, monitor and improve the quality and safety of the services provided were not always effective. This was a breach of Regulation 17”
staff competency
1 finding
moderate“references on file were received after the employment start date for both staff”