minor“daily records recorded by care staff tended to be task focused and did not consistently reflect key information that was passed between care staff and office staff”
minor“Records of discussions at these meetings were not kept. This meant it was difficult to action any points which came out of the meetings.”
person centred care
2 findings
minor“Daily care records were kept; these were predominantly task focused and did not provide adequate detail of the person-centred care and support provided to people.”
moderate“At one time I had the same care workers regularly but for many months there has always been someone new.”
missed or late visits
1 finding
critical“There had been 16 missed calls over the previous six months...significant time variations between pre-arranged calls”
staffing levels
1 finding
moderate“calls where two staff members were required and one staff member undertook the call alone”
governance
1 finding
moderate“Management were aware of problems with the management of staffing rotas and had not made a timely response to address this.”