My Homecare Hammersmith and Fulham received a Good rating across all five key questions at its first inspection in June 2023, with people describing it as 'the best agency we have had' and praising consistent, personalised care. No regulatory breaches or failure themes were identified; the service demonstrated robust safeguarding, medicines management, staff training, and governance systems.
Strengths
· People and relatives reported feeling safe and receiving personalised, timely care from familiar, consistent care workers.
· Robust medicines management including staff training, competency assessments, audits and liaison with prescribers and pharmacies.
· Thorough staff recruitment process including identity checks, induction, shadowing, and competency assessments before solo working.
· Electronic call monitoring system used to track punctuality and length of care visits.
· Positive organisational culture with staff feeling well-supported, listened to, and management described as professional and responsive.
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and activitiesGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood