Great Care Support Limited received a Good rating across all five key questions at its first inspection in June 2023. The service demonstrated safe medication management, personalised care planning, strong governance, and consistently positive feedback from people and their relatives.
Strengths
· Medicines managed safely with regular audits and accurate records maintained
· Staff felt well supported by an accessible and responsive registered manager
· Consistent small staff teams who knew people's needs well, praised by relatives
· Care plans were personalised and detailed, reflecting individual preferences and cultural needs
· Governance arrangements provided good oversight with regular audits identifying shortfalls for continuous improvement
Quality-Statement breakdown (20)
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Meeting people's communication needsGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood