SLS Outreach received a Good rating across all five key questions at its first inspection, demonstrating safe, person-centred supported living for people with a learning disability and/or autism across 8 settings. The service was notable for its strong community engagement, culturally competent care, robust governance systems, and outstanding recognition from the local authority.
Strengths
· People were involved in the recruitment of staff, empowering them to choose staff matching their values and interests.
· Excellent feedback from healthcare professionals praising compassion, patient-centred care, and swift crisis response.
· Strong equality and diversity practice including LGBTQ+ community support, BSL-trained staff, and an equality and diversity champion.
· Provider set up a charity to support people in finding employment and educational opportunities in response to service user feedback.
· Local authority audit awarded the service 'outstanding' against their criteria.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood