critical“(Person) was left having not received their personal care or tablets”
moderate“The call is for 30 minutes but they rush through, and they go after 10 minutes”
governance
2 findings
critical“Unless a visit is delayed for more than 4 hours it would not be recorded as a missed visit. This meant the system in place to identify missed visits was ineffective.”
moderate“The service had failed to drive improvement in this area following these findings.”
safeguarding
1 finding
moderate
“Staff were not confident in raising safeguarding concerns externally due to "Data protection"”
person centred care
1 finding
critical“Staff had made allegations to a family member which breached a person's confidentiality, impacted on their human rights and removed the person's right to privacy.”
communication with families
1 finding
minor“Language could sometimes be a barrier when people were being supported by staff whose first language was not English.”