Touchheart Healthcare Worcester Office received a Good rating across all five key questions at its first CQC inspection since registering in September 2020. The service demonstrated safe, person-centred care with strong staffing consistency, effective governance, and universally positive feedback from people using the service and their relatives.
Strengths
· Consistent staffing teams matched to people's needs, with people reporting familiarity and trust in their carers
· Safe recruitment practices including DBS checks completed before staff commenced work
· Medicines managed safely with administration records reviewed and competency checks conducted by manager
· Person-centred care planning involving individuals in assessments, preferences and decisions
· Effective infection prevention and control with staff consistently wearing appropriate PPE