Date of Assessment: 11 February 2026 to 18 February 2026. This service is a Homecare agency, registered to provide personal care for people living in their own homes in the community. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of the assessment there were 3 people receiving the regulated activity. All required checks had not been made prior to staff starting their roles. Staff did not receive effective training, support, supervision and development. There were no records of staff competency checks or spot checks in place. Policies did not always align with practice, and systems of governance, audit and oversight had not identified or addressed concerns found during the inspection. Care was organised effectively, with continuity of staff and well‑planned visits that people valued. Staff knew individuals’ needs and preferences well. Safeguarding responsibilities were understood, and people were supported to live safely. Risks relating to people were assessed and managed appropriately. Medicines were managed and administered safely. The provider was committed to providing responsive, personalised care and support. They demonstrated openness and a willingness to improve, including taking action during and after the inspection. The provider was in breach of the legal regulation relating to fit and proper persons, staffing and governance. We have asked the provider for an action plan in response to the concerns found at this inspection.
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Your Ryedale Care Limited, a small domiciliary care service in York inspected for the first time in November 2022, was rated Requires Improvement overall due to inconsistent staff induction, training, supervision, and audit processes under the Effective and Well-led domains. People using the service reported positive, safe and person-centred care, with strengths in safeguarding, medicines management, care planning and a compassionate team culture.
Concerns (3)
moderateStaff training: “oversight failed to ensure all required training both at induction and to refresh skills was completed in a timely manner.”
moderateSupervision / appraisal: “the registered manager did not consistently ensure staff received formal recorded supervision and appraisals in line with their own policy.”
moderateGovernance: “Systems and processes were not regularly reviewed and failed to always ensure the required improvements we identified, were implemented in a timely way.”
Strengths
· People felt safe with staff; consistent small team fostered trust and personal awareness.
· Risks were assessed and recorded; staff had clear information to provide safe care in people's homes.
· Medicines support was delivered safely with accurate MAR records and PRN protocols in place.
· PPE use was effective and infection prevention and control policy was up to date.
· Care plans were personalised, including social history, interests, cultural background and communication needs.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceRequires improvement
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsRequires improvement
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood
well-led: Continuous learning and improving care; Working in partnership with othersGood