Qualis Home Care received a Good rating across all five key questions at its first inspection in June 2023, with people and relatives consistently praising the kindness, reliability and personalised approach of staff. Minor gaps identified in care plan documentation, MCA recording and completion of specialist staff training were promptly addressed by the provider following inspection feedback.
Concerns (3)
minor
Care planning
: “Staff were knowledgeable about medicine risks...This information was not always clear in people's care plans. We discussed with the provider who told us they would improve people's records.”
minorStaff training: “Training specific to people's needs not had been fully completed by all staff at the time of the inspection.”
minorConsent / capacity: “People's rights were protected and the provider worked in line with the MCA. However, this was not always fully reflected in people's care records.”
Strengths
· People and relatives consistently reported feeling safe, respected and valued by staff
· Staff were consistently punctual, visits were never missed, and a consistent team of carers was maintained
· Robust pre-service needs assessments conducted by registered manager and nominated individual in person
· Strong safeguarding culture with staff trained and confident to raise concerns
· Positive, open leadership culture with managers approachable, conducting spot checks and unannounced visits
Quality-Statement breakdown (18)
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough; working with other agencies; supporting people to access healthcareGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learningGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood