moderate“The provider's systems for monitoring the safety and quality of the service were not always effective in identifying and addressing concerns.”
record keeping
1 finding
minor“staff did not always have a full employment history listed and references were not always recorded for applicant's previous care positions.”
care planning
1 finding
minor“the life history section of the care plans was blank or marked as not applicable. This meant staff may not always have all relevant information about what was important to people.”
supervision appraisal
1 finding
minor“the registered manager was in the process of implementing regular supervisions and team meetings...however, these were not yet embedded.”
staff training
1 finding
minor“the registered manager had a process for monitoring the completion of staff training but had not used this to effectively identify and action gaps in their own training.”