Carlene Home Care Services

Inspection reports (2)

1. Inspection report · 2023-07-06

   Framework: KLOE · 10 pages · 74 KB · PDF

   Good
   safe: Goodwell-led: Good

   Carlene Home Care Services was rated Good overall following its June 2023 inspection, with both Safe and Well-led key questions rated Good. Minor improvements were identified around recording best-interests meetings in line with the MCA and exploring gaps in staff employment histories during recruitment.

   Concerns (2)

   • minorRecord keeping: “Meetings involving the person's relatives and health and social care professionals were held to decide what would be in the person's best interests...However, these meetings were not always recorded, in line with the MCA.”
   • minorOther: “The provider did not always explore any gaps in people's employment records and the registered manager told us they would improve in relation to this.”
   Strengths