moderate“we found application forms were not always fully completed and references had not be verified.”
governance
1 finding
minor“We were not able to fully assess the effectiveness of these systems as the person receiving care recently started to use the service, therefore systems had yet to be embedded.”
staff training
1 finding
minor“Records showed staff had completed training relevant to their role. This was in contrast with what a staff member told us, they said the training they received was with a previous service.”