Premier Community Care, a domiciliary care agency supporting 232 people, was rated Good overall following inspections in February and March 2023, with Safe and Well-led both rated Good. The service demonstrated safe care delivery, robust governance, and a positive culture, with the only notable concern being some reliance on agency staff affecting consistency of care.
Concerns (1)
minorStaffing levels: “when agency staff were used, some people felt less safe...continuity of care was a constant challenge whilst trying to retain existing staff and recruit more staff.”
Strengths
· People felt safe with consistent staff teams and risks were identified and managed safely in care plans.
· Medicines were administered safely with regular competency assessments and robust checking processes.
· Safe recruitment practices followed including DBS checks and references.
· Effective electronic systems used to record care needs, capture risks and share updates on people's presentation.
· Management team undertook regular audits, spot checks and acted promptly on improvements identified.