Angels Private Home Care received a Good rating across all five key questions at its first inspection in January 2023, with no regulatory breaches identified. The service was notable for its consistent staffing, strong person-centred culture, and highly engaged management team who went above and beyond for the people they supported.
Strengths
· People were supported by consistent staff teams who knew their needs and preferences well, promoting continuity of care and positive relationships.
· The registered provider was a qualified healthcare professional, acting as a source of clinical guidance for staff.
· Management undertook weekly home visits and were described as highly hands-on and person-centred.
· Staff went above and beyond, including supporting people to healthcare appointments in their own time.
· Risk assessments were regularly reviewed and updated, with positive risk-taking attitudes enabling independence.
Quality-Statement breakdown (25)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Continuous learning and improving careGood