Simply Joy Care Services Ltd received an overall Good rating across all five key questions at its first CQC inspection in June 2023, with 16 people receiving personal care in the Paignton and Torbay areas. Minor governance gaps were identified, including a failure to notify CQC of a safeguarding referral and the absence of a formal system for recording informal concerns, both of which the provider acknowledged and agreed to address.
Concerns (2)
moderate
Governance
: “The provider had previously raised a safeguarding with the local authority but had not sent the required notification to CQC.”
minorRecord keeping: “There was no current system in place to record these other concerns and issues being raised.”
Strengths
· People felt safe with staff and safeguarding referrals were appropriately made
· Electronic call monitoring system in place to prevent missed or late visits
· Effective recruitment processes including DBS checks and references
· Staff received continual training including Care Certificate induction, MCA training, and medication training with competency assessments
· Care plans were personalised, person-centred and involved people in their creation
Quality-Statement breakdown (23)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care and working in partnership with othersGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood