Guardian Angel Carers Wimbledon & Kingston received a Good rating across all five key questions at its first inspection in January 2023, with people, relatives and professionals all expressing high satisfaction with care quality. The service demonstrated well-organised medicines management, strong continuity of care, robust recruitment practices and effective governance systems.
Strengths
· People received consistently good care from the same small group of staff familiar with their needs, routines and preferences, ensuring strong continuity of care.
· Medicines systems were well-organised with no recording errors found; staff competency was routinely assessed and refreshed.
· Robust pre-employment checks including DBS, identity, references and right-to-work verification were completed for all staff.
· Person-centred care plans were detailed, regularly reviewed, and included cultural, spiritual, dietary and communication needs.
· Managers operated thorough governance systems including managerial audits, spot checks, electronic monitoring and care plan reviews.