ZNC Care Ltd received a Good rating across all five key questions at its first CQC inspection in May 2023, demonstrating safe, person-centred domiciliary care for one person with a learning disability. The service showed strong practice in safeguarding, medicines management, personalised care planning, staff training and responsive leadership, with consistently positive feedback from relatives.
Strengths
· Robust safeguarding systems and staff trained to recognise and report abuse; no safeguarding concerns raised at time of inspection.
· Safe recruitment practices with thorough background checks confirmed by relatives.
· Medicines managed safely with accurate records, timely administration and regular audits.
· Staff received induction, specialist training (learning disabilities/autism), regular supervision and 1-to-1 meetings.
· Personalised, comprehensive care plans covering health needs, communication preferences, cultural and dietary requirements.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and take part in activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood