Agency profile · CQC 1-1235269548

Sygmacare

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Provider

Sygmacare

Suffolk · East · Active since 07/0

GoodHome-care★ Owner-managed (director)RM: Sneddon, Sarah

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

13/Apr/2023 - 00:00

Inspected 3 years ago

Overview Inspections (3)Findings (3)Owner-management Methodology

Inspection reports (3)

Inspection report · 2023-04-13
Framework: KLOE · 10 pages · 77 KB · PDF
Good
safe: Goodwell-led: Good
Sygmacare is a small domiciliary care agency rated Good overall, with safe care delivery, consistent staffing, and positive feedback from people and relatives. A recommendation was made to strengthen governance, quality assurance processes, and formal staff supervision documentation.
Concerns (3)
- moderateSupervision / appraisal: “There had been slippage in the formal supervision of staff which the management team were taking steps to address.”
- moderateGovernance: “Systems and processes to monitor the safety and quality of the service were in place. However, these needed further developing to reduce duplication, inconsistencies, and drive continual improvement.”
- minor

Record keeping

: “The registered managers frequently worked alongside their staff...but acknowledged that they did not always document this.”

Strengths

· People and relatives were highly complimentary about the service and would recommend it
· Only 1 reported missed visit in the last year; people received care at agreed times from familiar staff
· Risk assessments were carried out, reviewed and amended as needed with timely healthcare professional involvement
· Medicines administered safely with competency checks and management review of administration records
· Staff felt supported, valued and described registered managers as visible and hands-on

Inspection report · 2021-01-25

Framework: KLOE · 11 pages · 227 KB · PDF

Good

safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good

Sygmacare, a domiciliary care service in Ipswich inspected in October 2015, was rated Good across all five key questions. The service demonstrated strong safeguarding practices, consistent staffing, safe medicines management, person-centred care planning, and effective leadership with robust quality assurance systems.

Strengths

· Care workers demonstrated strong understanding of safeguarding responsibilities and reported concerns promptly
· Sufficient staffing levels maintained with consistent care worker teams assigned to people
· Medicines management was safe with double-checking systems and individualised guidance in care records
· People and relatives were actively involved in care planning and regular three-monthly reviews
· Open and empowering leadership culture with registered managers working hands-on alongside care workers

Inspection report · 2018-01-04

Framework: KLOE · 15 pages · 73 KB · PDF

Good

safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good

Sygmacare is a small domiciliary care agency in Ipswich rated Good across all five key questions at its November 2017 inspection, maintaining the same rating as its previous inspection in October 2015. The service demonstrated consistent, person-centred care delivery, strong leadership, effective staff training and support, and robust governance and quality assurance systems.

Strengths

· People consistently reported feeling safe, with all questionnaire respondents confirming they were safe from abuse or harm.
· Care workers were well-trained across a broad range of topics including safeguarding, medicines management, dementia, mental health awareness, and end of life care.
· People and relatives reported high satisfaction with punctuality, with no instances of missed visits reported.
· The service promoted an open, empowering culture with regular supervisions, appraisals, and staff meetings valuing care worker input.
· Personalised, person-centred care plans were reviewed every three months and updated promptly when needs changed.