ReadyCQC, a weekly field guide to CQC home-care regulation

criticalStaff training: “2 staff records did not provide evidence of training for medicines, moving and handling or Mental Capacity Act training.”

criticalStaff competency: “The provider had not consistently followed safer recruitment practices or followed their own policies and procedures regarding recruitment.”

criticalGovernance: “The registered manager had not completed any audits or recorded any findings from reviewing paperwork.”

moderateRecord keeping: “Daily notes did not always evidence what tasks staff had supported people with. Therefore, there was not always a written record of staff meeting people's needs.”

moderateSupervision / appraisal: “Staff had not had team meetings or regular supervisions.”

moderateComplaints handling: “1 person and 1 relative they had raised complaints regarding staff arriving late and the lack of staff training. These complaints had not been recorded.”

moderatePerson-centred care: “Some staff that come are not very experienced. I have to keep telling them what they need to do.”

moderateCommunication with families: “I have no paperwork, contract or contact details to be able to contact the company. I had to ask a carer to give me the telephone number.”

moderateMedication management: “Staff had administered prescribed medicines to 1 person that had not been recorded on their MAR.”

moderateIncident learning: “The registered manager told us they could not evidence that trends and patterns for incidents were reviewed or identified.”

minorEnd-of-life care: “The registered manager had not had any discussions with them regarding people's end of life preferences or wishes.”

Adult Transition Services Ltd

Inspection reports (1)