critical“2 staff records did not provide evidence of training for medicines, moving and handling or Mental Capacity Act training.”
staff competency
1 finding
critical“The provider had not consistently followed safer recruitment practices or followed their own policies and procedures regarding recruitment.”
governance
1 finding
critical“The registered manager had not completed any audits or recorded any findings from reviewing paperwork.”
record keeping
1 finding
moderate
“Daily notes did not always evidence what tasks staff had supported people with. Therefore, there was not always a written record of staff meeting people's needs.”
supervision appraisal
1 finding
moderate“Staff had not had team meetings or regular supervisions.”
complaints handling
1 finding
moderate“1 person and 1 relative they had raised complaints regarding staff arriving late and the lack of staff training. These complaints had not been recorded.”
person centred care
1 finding
moderate“Some staff that come are not very experienced. I have to keep telling them what they need to do.”
communication with families
1 finding
moderate“I have no paperwork, contract or contact details to be able to contact the company. I had to ask a carer to give me the telephone number.”
medication management
1 finding
moderate“Staff had administered prescribed medicines to 1 person that had not been recorded on their MAR.”
incident learning
1 finding
moderate“The registered manager told us they could not evidence that trends and patterns for incidents were reviewed or identified.”
end of life care
1 finding
minor“The registered manager had not had any discussions with them regarding people's end of life preferences or wishes.”