United Response - Ipswich DCA was rated Good across all five key questions at its August 2018 comprehensive inspection, maintaining the same rating as its previous inspection in July 2015. The service demonstrated consistent person-centred care, robust governance, effective safeguarding, and strong leadership with no concerns or regulatory breaches identified.
Strengths
· Robust safeguarding systems with trained staff who understood their responsibilities to recognise and report abuse
· Sufficient staffing levels with safe recruitment practices including DBS checks and personality matching
· Medicines safely managed with regular staff training and competency checks
· Person-centred care planning involving people, families and professionals, with care plans signed by individuals
· Staff actively recruited with British sign language skills to support people with hearing loss